Pharmacist refuses to fill transgender woman's hormone therapy prescription

Pharmacist refuses to fill transgender woman's hormone therapy prescription

CVS said Friday it fired a pharmacist accused of refusing to fill a hormone prescription for a transgender customer at a Phoenix-area store.

Hilde Hall says she felt the pharmacist at the Fountain Hills CVS went out of his way to embarrass and out her as transgender when she tried to pick up her medication on April 24.

"I left my doctor's office elated", she wrote in the blog post. I handed over the three prescriptions that my doctor, who specializes in hormone therapy, had just given me. Hall had just left the doctor's office eager to receive the medication that she said would finally "affirm my identity".

"He did not give me a clear reason for the refusal", Hall wrote.

Hall wrote that she was on the verge of tears while this pharmacist continually questioned her about the prescription.

Hall said that after the incident she contacted her doctor who called the prescription into a local Walgreens store, where the medication was given without hesitation. The office called the CVS for Hall to get the prescription filled but again the pharmacist refused.

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Hall has also filed a complaint with the Arizona State Board of Pharmacy, according to The Republic.

In an apology statement, CVS said the man's conduct "violated company policies and does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".

In a statement, CVS said the pharmacist "violated company policies and is no longer employed" with the company.

After Arteaga complained to the pharmacy board about a Walgreens pharmacist denying her a miscarriage-related prescription because of personal beliefs, the agency began an investigation. After years of working to affirm my identity in a world where transgender people are questioned constantly about how well they know themselves, the pharmacist refused to fill one of the prescriptions needed to affirm my identity.

CVS says it has a history of supporting LGBTQ rights, helping to develop a guide for pharmacy care for gay, lesbian and transgender customers.

"She's obviously not the first person this has happened to, so the more people we can make aware of the problem, the better", he said.

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The American Civil Liberties Union of Arizona encouraged Hall to speak out to create change on behalf of transgender people, said Steve Kilar, ACLU of Arizona spokesman.

Hall wrote that she was "embarrassed and distressed" and nearly started crying in the middle of the store.

Hall said the pharmacist wouldn't return the prescription note. 'At the same time, they are also required to refer the prescription to another pharmacist or manager on duty to meet the patient's needs in a timely manner'.

An example of sex discrimination, according to an Obama administration training guide issued in 2016, would be a pharmacist not providing a flu vaccine to a woman and questioning her on her non-gender-conforming appearance.

Companies often have individual policies to ensure customers are still served respectfully and efficiently.

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